Wordpress advertises that you can customize the look of email newsletters, but I couldn’t find settings for that — so I wrote support. They replied and said actually, no, there are no settings for that.

But first, their AI Support Bot took a crack at an answer — and absolutely, confidently hallucinated two settings that don’t actually exist. I thought I was losing my mind because they just weren’t there.

That feels worse than just not replying at all, right?